Everything was great

They got my car in and didn’t what they could at this point now

Our waiting time was only about five minutes or so. The task itself only took a couple of minutes and then we were on our way home.

I had an appt 6/30 for a recall. I was told it would take 1 hour. When I got to my appt the tech said it would take 5 1/2 hours and I would need to leave my car. I said I couldn't do that because I had no other car and lived 30 miles away. I asked for a loaner and was told you didn't loan out cars. I then asked him to get me a rental and he said they were backed up and couldn't get one until Fri. I asked to speak to the service manager because I was so frustrated. The service manager said Ford had a mobile van that could come to my house and do the software update for the recall. He came on 7/6 and said it would only take 20 minutes! I told him that I was told it would take 5 1/2 hours and he said, no way. He may have been at my house no more than 30 minutes. His name is Michael Bateman. I would give him a 5 rating. I asked the service manager why I wasn't told about the mobile van and he said they hadn't worked on the verbiage for the call center and the techs. I feel I should be compensated for the waste of a half day, the 60 mile round trip and the frustration on June 30th.

Prompt and professional service. Good communication. I can't think of anything else to say.

Machens always gives me punctual, thorough, and informative car care. And I find its charges to be reasonable.

Their customer service is over the top. The young lady, Taylor, that helped us really knew her stuff and made the buying process easy and pleasant.

Always great service

I got very thorough service. They worked on my Hyundai Tucson and explained why they were making certain recommendations. Totally transparent and trustworthy

Great customer service. Thank you

Great service! Awesome people!