All was excellent and really like my new pickup See the above Excellent and like my pickup

Josh and his team were very helpful and knowledgeable. A pleasant experience. Will refer people his way!

Joe Machens Ford in Jefferson City exceeded expectations throughout the entire used vehicle purchase process. Special recognition to Eric Rogers and Shane Jackson for their professionalism, communication, and commitment to customer satisfaction. They made the entire experience smooth and hassle-free. I truly appreciate their help and highly recommend them to anyone looking for outstanding service.

I was able to get my car in quickly and it was done when promised.

Worst experience ever. I had an appointment to have transmission diagnostics performed. I made the appointment a month in advance. I dropped my car off the night before and checked on it mid afternoon and the tech said they won't get to it that day and most likely will not get to it the following day. I left without the tech saying anything about bringing it back another time. It's really a hassle on my part doing without a car for a day just to have this happen. I bought the car new at Machens in 2024. Probably the last. Don't know they guy's name that I talked to but made the appointment with Hatfield.

Bought a new Explora Eric was an excellent sales person very helpful in helping select a new car.

I had an appointment for an oil change and tire rotation and said I would wait on it at the dealership. Two hours later I checked on the progress. They hadn't even started on it yet. Three hours later I left the dealership. They didn't reset the oil life meter or change the windshield sticker. I really doubt that I got 'the works' even though that's what I paid for. I own two Ford trucks. This is the second bad experience I've had in two weeks. There's no reason to come back. Apparently there's no consideration for the customers time or any desire for customer service.

I responded to a text to schedule an appointment for a recall. They immediately called and said they could schedule it for a mobile service which is extremely efficient way to conduct repairs if possible. And I appreciate the staff saving me the trip.

Had oil changed, when picked up the engine light was on .took back they said was a censer. They replaced, so far running ok.

Brad is the best salesman, he is honest and down to earth. If you want to have a good experience work with Brad!

Josh W sent down the cleanest raptor! Appreciate the business and even better service.

Great all around Expiercence, I give props to a Great Salesmen Eric! Thanks for making this trade and purchase go smoothly. It was great working with you and the others at Joe Machens Jeff City. Keep up the good work Guys!

Absolutely wonderful Everyone is very kind and attentive to our needs They are Absolutely wonderful

Josh Hubbard was a great sales representative! Very happy!