Always a pleasure to do business with. Judy is great and has the truck I purchased was running with ac on waiting for me to test drive.

Because I walked in with a co-signer that qualified for 0 down, the sales people did not feel the need to discuss numbers with me. I began by saying I didn't want gap coverage, which I was then told would be discussed tomorrow in the financing room, I was told nothing of a price for the car, or possible loan amounts. Then when I tried to have the gap coverage and extra $6,000 package of services they said were maintenance (but did not include oil changes or actual maintenance jobs, just things like hail damage) i did not want or ask for, they couldn't make it happen because whatever they did in the finance room, made it so my co-signer didn't qualify for a $30k loan, but did for a $36k loan and it took 4 hours to get the papers signed and get home. I had to pay for extra for childcare during this experience. I will go to a different ford dealership for my next car.

My service advisor, Allison, did a fantastic job. She let me know what was going to be done and recommended other things as well.

Everything happened as to what I was told when I made the appointment with no suprises

Everything was great

They got my car in and didn’t what they could at this point now

Our waiting time was only about five minutes or so. The task itself only took a couple of minutes and then we were on our way home.

I had an appt 6/30 for a recall. I was told it would take 1 hour. When I got to my appt the tech said it would take 5 1/2 hours and I would need to leave my car. I said I couldn't do that because I had no other car and lived 30 miles away. I asked for a loaner and was told you didn't loan out cars. I then asked him to get me a rental and he said they were backed up and couldn't get one until Fri. I asked to speak to the service manager because I was so frustrated. The service manager said Ford had a mobile van that could come to my house and do the software update for the recall. He came on 7/6 and said it would only take 20 minutes! I told him that I was told it would take 5 1/2 hours and he said, no way. He may have been at my house no more than 30 minutes. His name is Michael Bateman. I would give him a 5 rating. I asked the service manager why I wasn't told about the mobile van and he said they hadn't worked on the verbiage for the call center and the techs. I feel I should be compensated for the waste of a half day, the 60 mile round trip and the frustration on June 30th.

Prompt and professional service. Good communication. I can't think of anything else to say.

Machens always gives me punctual, thorough, and informative car care. And I find its charges to be reasonable.

Their customer service is over the top. The young lady, Taylor, that helped us really knew her stuff and made the buying process easy and pleasant.