Customer Testimonials

Well, so far my tires are still attached, and it still starts. People seem nice. Prices are typical for OEM quality. Somehow there was more gas in my tank than when I brought it in? Idk

Awesome company to work with I would be happy to refer them. Thanks again

They were great the customer service and the repair very punctual and courteous

From the shuttle ride to work after I dropped off my car, till the review of the work performed, communication was top notch. I don't speak cats, so the fact I knew what was going on was great!

Customer service was excellent and they treated us with respect. The whole process from beginning to end was excellent.

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Taylor H was amazing to work with. Open communication got me in and out quickly. Wonderful to work with!

On the way home the check engine light came home. Stopped at an auto parts store to have them check the code. Was a wiring issue. Apparently the technician messed something up when supposedly fixing the recall. I will take my vehicle somewhere else to fix the issue. Someone who knows what they are doing.

Satisfied so far with the repair work. I wish the mechanics could make sure the car is clean when I get it back. I always have to come home and have to clean grease marks off the inside of my car.

Stopped in to just look. Ended up driving away with exactly what we wanted at a fair price. Easy process

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Bo was great to work with! He was informative, stayed late, extremely polite and a pleasure to work with. Highly recommend!

Brad, Taylor and Harold were a pleasure to work with. From the test drive, to the ordering process to the receipt of my vehicle, I can’t say enough about these people. I will be back!

Bought a brand new maverick from them. Have had an issue in the past where they went above and beyond to correct it. Recently their service has been top notch!!

Couldn’t have found a better car. The salesman,TJ, was very helpful. Josh Woodruff is a superstar. Two great employees who helped me find what I needed at the right price.

Troy was super great to work with! I would recommend giving him a call for your next vehicle purchase,

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I had an appointment for a recall on a Wednesday. When I got there I let them know I had tried to schedule a required service as well but the scheduler said they couldn't schedule it (not sure why) and let them know when I drop it off. I called around 11am to check on the status and they let me know the service was done but not the recall (no problem). I called around 2pm and they told me the recall was still not done but it was being worked so I asked to be picked up by ... Read More

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Google - Oct 30, 2026

I had an appointment for a recall on a Wednesday. When I got there I let them know I had tried to schedule a required service as well but the scheduler said they couldn't schedule it (not sure why) and let them know when I drop it off. I called around 11am to check on the status and they let me know the service was done but not the recall (no problem). I called around 2pm and they told me the recall was still not done but it was being worked so I asked to be picked up by the shuttle at 3:30. When I got there the service advisor said they had it half done and could finish it the following week if I didn't want to wait. I let him know I would wait since I had been waiting for about 8 months for the parts to come in for the recall. At about 4:30 he comes in and lets me know they had broken the lug nut key for the locking lug nuts and wouldn't be able to finish that day but the truck is safe to drive. He kept apologizing and we worked out a deal where he would come get my truck at 8:30 on Monday morning and they would finish my truck first thing and bring it back by noon as well as replace the lug nuts since they had to put regular ones on incase I got a flat. I will say every time I called and when I talked to the service advisor in person he was extremely apologetic. On Monday I finally called the service department when they didn't show up at 8:30 and was told the appointment wasn't until 9 even though I had multiple texts and emails saying 8:30 at which point I was informed the service advisor had taken the day off ( I get it everyone needs a day). However he had left minimal notes and the ones working didn't even know about the lug nuts. They eventually came and got my truck around 9:30. I called around noon and it was not done. I called around 2pm and it was not done. I told them I would need a ride when I got off about 3 and they said ok. They finally showed up after 3:30 with my truck. I get it things happen but over 16 hrs for a recall that is only suppose to take a few hours is a bit excessive. What really bothers me is that when I called to try to talk to someone it usually went to some third party answering/scheduling service that had no idea what I was talking about. When I did actually talk to someone (on the second day) the tone was as if I was a nuisance and they didn't want to be dealing with me. I will admit I'm sure I came off as annoyed (especially during the later calls) but I never raised my voice or hit them with any profanity that seems to be the go to these days.

I had Bo he was great. I can't complain about the service I received, the only thing I can complain about is only getting one key when the car says there have been 3 keys made. Other than that I would go through Bo again and Capitol Ford.

Thank you so mush Troy for taking your time to explain it and being so patient with us. TROY makes car shopping easier and fun for us. Thank you!

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Troy is great! He now has costumers for life All around it was a great experience

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I had an appointment for 7:00 a. m. and didn't get the truck seen untill about 3:00 p.m. which was very inconvenient for us. And when I asked about that I was told that that was not an appointment that was only to get us on the list to have it seen. I have never heard of that crap before. I always thought if you were to have it there at a certain time that was an appointment to be seen then. Then we were charged $677 for labor for an hour and a half of work at the longest. And ... Read More

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Google - Oct 29, 2026

I had an appointment for 7:00 a. m. and didn't get the truck seen untill about 3:00 p.m. which was very inconvenient for us. And when I asked about that I was told that that was not an appointment that was only to get us on the list to have it seen. I have never heard of that crap before. I always thought if you were to have it there at a certain time that was an appointment to be seen then. Then we were charged $677 for labor for an hour and a half of work at the longest. And when I requested to speak with the Service Manager that person was conveniently in a meeting and I never got a return call from them. I can remember when I thought highly of this place, that is changing.

Meet new manager, and was impressed. Techs were informative and helpful.

Allison helped me out with service on Saturday

Got the job done took longer than planned. Allison kept me in the loop.

Bo at Joe Machens was great to work with, made vehicle buying a great experience.

At first I thought this place was awesome. I was looking at a 2022 Ford Edge ST AWD with only 40k miles. I met with Josh in the Pre-owned side of the dealership who was kind, courteous and helpful. I told him that I had a letter from Capital One Pre-approval letter. The dealership seemed straight forward and professional, So he had me come inside to take down my information. He wanted the manager to come out and introduce himself but instead I got the "Look" from him like I didn't even matter or he even cared as ... Read More

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Google - Oct 27, 2026

At first I thought this place was awesome. I was looking at a 2022 Ford Edge ST AWD with only 40k miles. I met with Josh in the Pre-owned side of the dealership who was kind, courteous and helpful. I told him that I had a letter from Capital One Pre-approval letter. The dealership seemed straight forward and professional, So he had me come inside to take down my information. He wanted the manager to come out and introduce himself but instead I got the "Look" from him like I didn't even matter or he even cared as he was putting away keys definitely did not get a good vibe at that point. Mind you (I have a 705+ score with Transunion with $4500 down very well qualified for a used vehicle) So Josh asked me for some basic contact info, which he also assured me I would not be spammed. Boy was I wrong, trusting him with my info! Not only did I get multiple emails a day from the Ford dealership, but got all kinds of calls and text messages. I told them specifically I was not ready to buy just yet but it just kept coming. Wayyy too pushy on a sale. Next time, have your manager introduce himself to a prospective customer, work on that attitude of his instead of staring people down. And for that, you lost a prospective customer. I will go to another Ford dealership.

Troy and Shane were a great help and made sure I got the best deal possible. Thanks. Excellent experience.

Fast and friendly willing to negotiate on price as well as trade in. Would highly recommend.

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Ryan was very helpful and answered all my questions

Me and my wife both bought vehicles here. I was assured that they would make the deals go through at the same time and that I was just taking the truck for a “over the weekend extended test drive”. Come to find out they already submitted the paperwork for the truck, so they almost screwed themselves out of my wife’s deal. Then when we returned to the dealership, we Confirmed that had they have not pushed the paperwork through on the truck we could’ve definitely had a cheaper payment on my wife’s car. Plus, tried to contact ... Read More

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Google - Oct 23, 2026

Me and my wife both bought vehicles here. I was assured that they would make the deals go through at the same time and that I was just taking the truck for a “over the weekend extended test drive”. Come to find out they already submitted the paperwork for the truck, so they almost screwed themselves out of my wife’s deal. Then when we returned to the dealership, we Confirmed that had they have not pushed the paperwork through on the truck we could’ve definitely had a cheaper payment on my wife’s car. Plus, tried to contact them, not even a week into owning my new truck and tried to get into something different and they did not even entertain the idea and now my wife is having tire issues and they are trying to say that after not even owning the vehicle for two weeks, they’re not replacing the tire. I would not recommend going with Joe Machens. I feel like they are kind of shady and will tell you one thing but do another.

This dealership and staff exemplifies professionalism at its finest. Everyone from the time I arrived, to the time I left with my new vehicle was extremely friendly, courteous and willing to help. They have earned my trust and business in the future. Big shout out to Troy and Josh. Thank you all again! See you all when we are ready to buy our next vehicle.

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Thx Troy for all your time and effort and for your service to this country!!

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Excellent service as usual

Very satisfied with the service we had done. All the employees we talked to were very professional and courteous.

Great buying experience! Our salesperson, Taylor, was knowledgeable, professional and kind.

I am very happy with the vehicle I ended up getting! Everybody was easy to work with.

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Troy did great. Troy did great. Troy did great. Troy did great. Troy did great.

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The smooth transition from our old vehicle to our new one was fabulous! Loved the whole entire experience. The team worked seamlessly and their comfort with one another was apparant. Our previous experiences with other dealerships took a very long time and made for a trying day. Thank you for making the purchase of our Maverick one for the books! We are 100% Team Machens from now and into the future.

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I enjoyed working with the sales team at Joe Machens Capital City Ford. Troy Richards did a great job making this car buying experience process smoothly which my husband and I appreciate!

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Great service, fast turn around, great Service Writer.

Troy was very nice and not at all pushy! He listened to what I was looking for and the price I wanted to pay.

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Took to long for an oil change 2 hours 15 min too long

Troy was so kind to my mother so we felt confident im getting two cars from the dealership

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This was my second time for a visit with a recall from Lincoln and the people there are very attentive and want to make certain the work is performed correctly. This visit I had a few items that I wanted repaired, so it took a bit longer, but I was kept informed throughout the process.

Customer service oriented. Patient and willing to go the extra mile. The staff was very helpful!

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Excellent service Short wait

Bought a used Volkswagon here this week. The sales experience was great. No nonsense, low to no pressure, and it was quick (i paid cash so didnt have to wait on finance)! It was honestly the best car buying experience I've had from a dealer. Was given a lot of time to test and drive the car before making a decision. No BS and I got a good deal. Joe Herx was great to deal with!

Brad is great to work with, very knowledgeable! Couldn’t have had a smoother experience! I love my new car!

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Ryen at Machens always is my go to when I need absolutely any service on my vehicle. He treats my car like it’s his own and makes sure that I understand exactly what needs to be done, and what future services I will need on my car. I live over 2 hours away from this location and I won’t take my car to anyone else besides him! If I could give him 100 stars, I would!

It all started well,

Easy transaction no issues love the JEEP

As a long time customer of Joe Machens Capital City Ford I wasn’t disappointed in the help I received from the service department. Ryen and Michael both were professional and knowledgeable in helping with my recalled part repair. They kept me updated and answered all my questions and concerns in a professional and courteous manner.

I had a great experience with this dealership. Troy was very accommodating and always ready to help and answer questions!

Service did a great job taking care of our vehicle.

Service Advisor was informative with great service. Also the mechanic was extremely exemplary in getting the work done. Thank you all so much

Bad experience, had car over a month and kept trying things other than what I told and showed them was the issue . Still charged me for a set of tires I didn’t need that was not the problem though they unnecessarily replaced. Car was still under warranty and they stuck me for in warranted items they used that it didn’t need!

Great service easy transaction love the Jeep. Josh was a great salesman and very helpful with all my questions.

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Appointment for oil change and tire rotation Took a little longer than normal but they told me when I checked in they were a little behind They kept me informed of the progress and apologized for the wait. Great service as always.

Great...no improvement needed!

Brad at Capitol City Ford made purchasing our pre-owned vehicle a great experience. He was knowledgeable, professional, and never pushy. The process was seamless, and everything went smoothly. Great customer service and an easy buying experience. We would highly recommend Brad!

Service provided in a timely manner, as promised.

Making the initial appointment was the most negative experience. When I called it forced me to make the appointment with someone in an "outsourced " call center. Speaking English poorly it took me 10 minutes to convince him that yes a Ford dealership maintenance department could service my Lincoln and that Lincoln was actually a Ford product. He could not tell me how long the work would take or even if I would have to leave my car overnight. Then weeks later as I was walking out the door to drive to my appointment they called to cancel because they ... Read More

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Google - Oct 8, 2026

Making the initial appointment was the most negative experience. When I called it forced me to make the appointment with someone in an "outsourced " call center. Speaking English poorly it took me 10 minutes to convince him that yes a Ford dealership maintenance department could service my Lincoln and that Lincoln was actually a Ford product. He could not tell me how long the work would take or even if I would have to leave my car overnight. Then weeks later as I was walking out the door to drive to my appointment they called to cancel because they didn't have time to get to my car. They were kind enough (Speaking to the actual service department person in Jefferson City) to schedule a mobile service tech to come to me. That service tech was very nice and polite and did his job extremely well. However your company using the outsourced appointment company is an extreme negative they are actually trying to turn away your Lincoln owners . I have a Lincoln Aviator Black label and if purchasing again would prefer a Lincoln Navigator but will rethink that if I am forced to make a maintenance appointment with this company instead of direct contact with the actual dealership

There is nothing good I can say about this dealership. Under no circumstances would I take a vehicle there for maintenance or buy a vehicle there. So I picked my 2022 Maverick up last Wednesday after it had been at machens for 2 weeks. I took it in for three things: first the error codes that came up, second the parking lights that had never worked in the front after I bought it brand new. Also two recalls. So they called me up initially with the diagnosis of the error codes and told me that was the good news, they could fix ... Read More

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Google - Oct 8, 2026

There is nothing good I can say about this dealership. Under no circumstances would I take a vehicle there for maintenance or buy a vehicle there. So I picked my 2022 Maverick up last Wednesday after it had been at machens for 2 weeks. I took it in for three things: first the error codes that came up, second the parking lights that had never worked in the front after I bought it brand new. Also two recalls. So they called me up initially with the diagnosis of the error codes and told me that was the good news, they could fix it, but didn't because the part was unavailable. Then they told me the bad news was, it would cost over $800 to fix the front parking light issue. So after I called the extended warranty company, they got it figured out and fixed it, costing me just the $100 deductible. In the meantime the service advisor I had worked with was no longer with them when I went to pick it up. Long story short I told the original service advisor to go ahead and fix the third brake light that wasn't working. In my opinion, it was due to an after market bulb I put in. They did fix it by replacing the whole assembly for $400. Apparently not covered under the extended warranty???

Troy was great! Educated us just enough to understand, but not so pushy you were ready to leave. Thank you for being very patient with us older folks. Danny and Paula Rogers

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You didn't show up when you said you were going to fix the car. This was after we drove the car to your dealership on a scheduled appointment and you told us you couldn't take care of us. You were too swamped even though we had an appointment and had driven to Jefferson City from Fulton. Very poor service and no help for the customer

DO NOT USE! DO NOT RECOMMEND! Very unprofessional, I wouldn’t even recommend this place for an oil change. You’ll come back missing your flex pipe. Yes literally. I dropped my car off August 1st for a known recall on the Ford Ecosport. The week of August 14 I get a call from Michael saying the vehicle needed a new battery to perform the recall repairs. I agreed to the battery replacement for $400 (came out to $550 at pick up). More weeks passed, I get a call September 11 again from Michael saying the catalytic converter needed replaced as it had a “... Read More

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Google - Oct 2, 2026

DO NOT USE! DO NOT RECOMMEND! Very unprofessional, I wouldn’t even recommend this place for an oil change. You’ll come back missing your flex pipe. Yes literally. I dropped my car off August 1st for a known recall on the Ford Ecosport. The week of August 14 I get a call from Michael saying the vehicle needed a new battery to perform the recall repairs. I agreed to the battery replacement for $400 (came out to $550 at pick up). More weeks passed, I get a call September 11 again from Michael saying the catalytic converter needed replaced as it had a “small crack” I was quoted $1100 for it. I said I wasn’t worried about a small crack and I needed this car done by September 25 as I was moving out of state. Once again received a call from Michael saying my vehicle was ready for pick up September 18. I arrived September 19 to pick up my vehicle, started my car and it sounded like a derby car IYKYK. I told Alyson I was not taking my car home as I didn’t drop the car off sounding like that! She said she understood and “maybe something happened while they were working on it.” Alyson you might be on to something there sweetie! September 21 comes around I call Capital City Ford and speak to Michael. I said “did you get it fixed?” he immediately responded and said “yeah we had a sensor unplugged.” I said “I’ll be there to pick up tonight.” After talking to a couple folks I realized that a sensor wouldn’t have my car sounding like the State Fair fairgrounds. I called Michael back and I asked if the car sounded like a 2020 Ford EcoSport again, he said “No I told you that you had a crack in the Catalytic converter.” I said “ Michael I didn’t drop my car off sounding like that, why am I picking it up like that?” He said “I told you I could’ve ordered the part for $1100 or take it to get welded.” I advised to Michael that I’d like to speak with his higher up and I then spoke with Scott. I told Scott what happened and he was apparently aware of the situation. Scott told me he would interview the technician who was working on my vehicle. A day later I was told that the Technician had stood firm on my vehicle sounding like a derby winner at drop off. I’d like to say, I wouldn’t have driven that car from Sedalia MO to Jefferson City MO sounding like that! I asked Scott what all they are hiding since they even left a sensor out. Scott assured that Joe Machens doesn’t hide anything. Yes Scott very reassuring. I feel better now. Same day Scott reached out to me by phone to tell me it was IN FACT NOT my catalytic converter. It was the flex pipe right before it that was broken and the technician tried to “weld it back in place as best as they could.” But I thought Joe Machens doesn’t hide anything? First the sensor now the wrong part I was quoted $1100 to fix? Scott said I can come and pick up my car and take it to an exhaust shop to fix under $500. Which I obviously had to take that offer as I had 4 days to move out of state. I dropped my derby car off at Clark’s Warehouse as Scott “had an appointment for me” getting there I spoke with Kevin and he said the vehicle wouldn’t be done until September 30. I thanked Kevin for his time but the 30 is too late for me. If Scott and his team knew how to run a service shop and get a vehicle out in a timely manner I could have certainly used Clark’s. Kevin recommended me to McKnight Tie and Auto (I think they’re called something else now) anywho. I told them the situation. They refused to listen to what Capital City Ford said the vehicle needed done as they have honest fast work. McKnight called me September 23 and said it was indeed the Flex Pipe and said it was the SLOPPIEST weld job he has seen. They also said my axle was missing its cover! He thinks the cover fell off when they knocked the flex pipe. $400 for the Flex Pipe repair and another $450 for the axle repair! McKnight had my repair done by the 25. They were awesome and honest! I DO NOT RECOMMEND this place or honestly even a Ford to anyone. Not even to my biggest hater!

Came in with an issue that I suspected was the differential, a grinding sound in the feont of the vehicle at highway speeds. They did what appeared to me to be a cursory attempt to reproduce the oriblem before calling saying they couldn't identify the issue. On the way home, the issue was immediately evident so I'm wondering what the heck they did to earn $90. Smh.

Bo, was fantastic to work with, easiest purchase I've ever made. I got exactly what I wanted and very quickly at that. I was in and out in less than two hours. One thing I love was I never felt the "salesman" pressure from him; we truly just focused on what I wanted as the customer. Would 100% purchase another vehicle from him in the future if needed.

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You totally sucked! Worst service I never received!!! One isn’t low enough. I waste half a day for tires that were supposed to be ordered last week and am told this afternoon they never showed up.

Mike Gross helped me with buying my new truck, and he made the whole process easy and accommodating. He listened to what I wanted and helped me find the perfect match. Joe Machens Capital City Ford is a solid spot in Missouri if you’re shopping for an F‑150. Really appreciate the great experience.

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I always enjoy the experience at Capital City Ford. This is the 9th family vehicle in 14 years of doing business with them.

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Great salesman. Brad got us hooked up with a nice Explorer xx. We love it

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Wonderful service! Joe & Scott went the extra mile to give us the service we needed ! We had a horrible problem with our truck and they both helped get us to and from where we needed to go . Great experience

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Mike Gross is an excellent salesperson. He went above and beyond. I know I was on the phone with him many nights negotiating for the best truck. I drove 35 miles for the best deal, even bypassing my local Ford dealer. The rest of the team at this dealership were great, as well. We were on a time crunch and they managed to get our paperwork done and have us out the door with only 4 minutes over our time deadline. I would recommend this dealership to everyone.

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I was out of town and Mike & his team were very patient with me! I also began questioning my decision and, again, Mike helped me with pros and cons and, ultimately, my decision to make the deal. Great group of guys

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Very professional, good selection, Micheal was amazing at working with my budget. I would 100% recommend him and the dealership to anyone. I will definitely be dealing with them in the future for and othere vehicle purchases.

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Troy was great and easy to work with. No games, just straight forward a honest. If anyone is in the market for a new car, Troy is a great guy to work with.

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We are delighted with our Bronco Sport. Troy was an awesome salesperson and made our car buying experience very enjoyable. We like Capital City Ford because of a great selection of vehicles to choose from.

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We had a great experience at this dealership. Excellent experience with Troy as well. He was very helpful, knowledgeable and patient with us throughout the entire process.i highly recommend buying a car from this dealership.

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Troy was very friendly, helpful, patient and wanted to make sure we were happy with our choices. Also, he got a tool we had left in our trade-in and held it for us. They are all very honest and helpful even after we left the dealership. We also purchased a Ford Maverick and they gave us a great deal. Thanks for your professionalism.

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It was very nice and easy experience to buy our first brand new truck with Josh. The process was quick and efficient! Josh was very good at catering to our needs and wants in a new vehicle.

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Horrible service and overpaid techs that don't know what they're doing.

In love with my new ride! Josh and his team @ Joe Machens worked pretty hard to find exactly what I wanted!

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Bo was great to work with and am very satisfied. I appreciate his time and everything else.

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Brad saved the day! I called Cap City Ford in a panic and not only did he provide us with a beautiful Bronco, he treated us and our time with respect, kindness and honesty. Brad really went the extra mile or MILES 😂 for us, made the buying process so easy and got us home. Brad definitely listens to his customers and we really felt valued by the whole team at Cap City Ford. Thank you, Brad for saving the day! We can’t thank you enough!

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I was sold my car under false pretenses, it’s been in the shop more times than it should be, after continuing to being lied to about all the previous work done to it- and yes I asked serval times if the car had issues and yet lied too. Good thing I bought an extended warranty- because instead of them making it right- I had to pay for it and use my warranty, I was out of a car while it was being worked on- and yet they didn’t care, the last time it was in there- they tried ... Read More

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Google - Sep 8, 2026

I was sold my car under false pretenses, it’s been in the shop more times than it should be, after continuing to being lied to about all the previous work done to it- and yes I asked serval times if the car had issues and yet lied too. Good thing I bought an extended warranty- because instead of them making it right- I had to pay for it and use my warranty, I was out of a car while it was being worked on- and yet they didn’t care, the last time it was in there- they tried blaming me for the past work that was done on it when I didn’t even own the vehicle at the time- so we went round and round on that. Again- thanks too my warranty that covered it because they sure were not going to take the blame for selling a car falsely and they had the previous records. I had spoken to -Adam the service manager acted like he cared until I took my car back in because it’s still having issues . Adam promised to do a full inspection and whatever I needed to make sure the car was safe and in good working condition, offered to buy things for my car to see if that could help earn their trust back… but when it came down to it- he lied! I was told I had to pay over $400 but legit nothing was done, so they lowered it to $200.. Adam said charge what’s fair—-wait what?! Still going to charge me once again?! He said all those things and promises just to try and get my review changed… I have been a loyal customer for years. They don’t care about their customers at all. Buyers beware!

Staff was very attentive and organized throughout the whole process, they were also very friendly!

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Bo was so great to work with and he helped us pick the perfect car for us!!

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