Customer Testimonials
Great people to do business with!
Josh Hubbard and the team at Capital City Ford were amazing to work with. The process from start to end was seamless. We felt comfortable and never under pressure to make a decision we were comfortable with.
We Traded our 2000 Ford Explorer for a new 2024 Kia Telluride in June. I have not been happy with the Kia pretty much since the day we bought it. I Called Mike Gross at Machens in JC and he helped get us back into a new 2025 Explorer ST. My wife and I are so much more satisfied with the Explorer and having Mike as our salesman was great. He made the buying experience great. Thx Mike.
I bought 2 cars in one day. Dealing with Keith S, helped make everything go smoothly. The entire process took way too long though; I was at the dealership from 9am until 6:30pm. There were several episodes of time that seemed like my situation/my purchase of a vehicle got lost in the shuffle. I heard from two people that day that a customer buying two cars in one day happens all the time. If that does happen all the time, why isn’t the process more efficient? Thank goodness I didn’t need to finance either vehicle; I would’ve ...
we are verry satisfied with our vehicle and the service we have recieved from your dealership.
Everyone was very friendly and answered any questions I had. They made me feel welcomed each time I came in. Thank you
Keith was a great car salesman for my first upgraded car! He was personable with my family and I, and very informative about everything on all cars we looked at. He helped me get a perfect car and assured us of safety features and everything we were looking for.
I've been with this location for years and have received great service continually.
Mike Gross was communicative, friendly and efficient in getting me into a vehicle that met all of my needs. He was easy and pleasant to work with and I highly recommend him. Overall, this experience was painless and not at all what I expected or have experienced with other dealerships before.
I purchased my new truck outright within about three hours. No high pressure tactics to get me to finance. Personnel were very easy to work with.
The staff was very friendly and the service was very quick. A very pleasant experience.
Great service on my ford recall..The whole crew was friendly. The waiting room is amazing.. Thank You!
Steven and the Manchen team did an outstanding job. First time experience with Manchen Ford and was totally impressed. The transaction was seamless. Steven was always prompt to any question and went beyond in making this a great experience.
Christian did a great job at prepping the vehicle. He was able to very easily walk use through the process and followed up with us after the purchase.
I have purchased many vehicles in my life and it’s always been a dreaded duty until Damon Crocker at Joe Machens Ford. He was down to earth, funny yet professional. No games, straight shooter. I despise playing the sales game and Damon plays nice. That being said thank you Joe Machens for hiring such a good man! Love my car!
I love my new Ford Explorer! Everyone did a great job making sure we had everything just the way we wanted. I also loved Josh’s friendly, kind spirit. He created a great working space with his car and crock collection that made an enjoyable experience for his customers. Looking forward to many great memories in this Explorer!
Mike Gross was fabulous to work with and made the process easy. Thanks Mike!
Great dealership and easy to work with. Great communication as well.
Pleasant, fast, experience. I’ll definitely give them a look on my next purchase. Very happy with my purchase.
Omg the best place buy car we live in Columbia didn't buy from Columbia because how sales people talk to us so we called capital city mike gross talk to us like we should been and he answered everything we ask never lied to us 100% wate we looked for thankyou all so much ❤️
I reached out to Christian on Facebook. He responded very quickly and responded to all my questions. I was able to get him the trade in details which he prepared and had ready for when we came to him. Which was very helpful because we were traveling from out of town. He was helpful and overall had a great experience.
I happened to get a poor salesman and was frustrated during the ordering process in July when he kept dropping the ball. Then Ford cancelled 2024 Super Duty production. I started over after waiting several months but I met a better salesperson and things got better. Sara was on the ball with updates and made our buying process smooth once the truck arrived. Protip: Ask for the top selling truck salesperson when you arrive the first time.
We had a very good experience working with Mike G as he was no nonsense and very respectful of our time. Communication was great as we were coming in from out of town. The vehicle was priced well and qualified for the ford certification like many of their other vehicles on their lot. Highly recommend
Joe Herx is a awesome salesperson he helps you out all he can he be employee of the month
Will only do business with Joe Machens in Jefferson City and only with Christian. I have dealt with him twice in the last several years. You can't go wrong with either one.
Joe Herx is a awesome salesperson
Nice people, great selection of vehicles, and deal done in timely manner. Will consider it again.
This dealership is great.The staff there are friendly.We was met at the front door.We got exactly what we wanted no bs.They didn't make us fill stupid or that we didn't know anything about purchasing a vehicle.Thank you Mike Gross.YOU ROCK!!!! We appreciate you.
What a great experience from the moment i arrived. Everyone was very helpful and informative. Found the truck I wanted and drove it home the same day. Capital City scheduled a full detail for my truck along with fixed any issues I found the same week. I definitely recommend buying a car or truck from Ryan Dotson at Capital City Ford.
Austin has been very helpful in all the things we have done and all of the questions we have asked.
I have always had a good experience at that car dealership I have gotten 5 cars from them.
The website was easy to navigate searching and sorting vehicles.called to verify availability and drove one home
Sara was very personal had a great sense of humor helped out an I got what I wanted so sweet an EVERYONE THERE IS VERY NICE AN THERE WAS ANOTHER SALES LADY THERE AN SHE WAS VERY NICE TOO I WOULD SEND MY FRIENDS AN REALITIVES TO YOU FOR BUYING A CAR. THANK YOU SARA AN MERRY CHRISTMAS TO ALL THANK YOU GOD BLESS HAPPY NEW YEAR đź’– đź’› đź’—
Courteous & timely.
After searching for an expedition for several months, we found an amazing deal on our be here. Christian was very professional & quick to respond to any questions I had. The buying process was very smooth.
Great experience dealing with Keith Schoolfield, salesman at Joe Machens Capital City Ford. Keith was very professional and was able to give me what I consider a fair trade on my vehicle. Over the years I’ve bought many trucks. Best experience I’ve ever had at a dealership. Great job Keith Schoolfield and everyone at Joe Machens Capital City Ford. Chip Stamper
Purchased our truck from Joe Machens Capital City Ford. They were top shelf, from Sales to General manager to Finance manager, everyone worked seamlessly to accommodate us during the process. Special shout out to Dave Rhodes who, with his knowledge, experience and personality made us comfortable with our decision. We are very happy with our vehicle and our experience with the Joe Machens Ford team in Jefferson City.
Salesman was honest, knowledgeable and treated me with respect. The deal was fair.
Very quick service.
I was greeted as soon as I arrived. Was taken care of before I expected and everyone was very nice.
Thank you Jaden Keller , I love my New Car Go !!!Ford Machens Jefferson City. Awesome 🤩
Safety recall was needed for my vehicle. Easy to set appointment over the phone. I arrived early, they started right away, and finished in short order. All staff interactions were very friendly. Even gave the vehicle a free general inspection and stated the rear brakes were worn low. I pulled the RR brake pads to replace and they were absolutely right.
They were easy to work with and answered all the questions I had. Will buy there again.
Great car! Great service!
This buying experience was the best I’ve had in a long time! Ryan and Keith made the experience effortless. I look forward to returning for my next vehicle in a few years!
They were very friendly, kept us in the loop on anything we needed to know. We will definitely be back.
Christian was easy to work with and very patient. Thank you!
Easiest car purchase I've ever made! Excellent service, fast and no hassles.
It was a pleasure doing business with this dealership. Everyone we met was welcoming, friendly, and knowledgeable.
Ryan went above and beyond. Sent me some vehicles to view on my phone. I picked the one liked the most. Was sitting at a different lot. He had it delivered to Jefferson City. He showed the vehicle. We took it out to test drive. Was a good experience.
Keith Scholofield is one excellent salesman . He made buying a car easy. I would recommend him to a friend.
Christian was great to work with and was very helpful as we worked through a long distance transaction. I was very pleased with the level of service he provided. I would be happy to work with him again.
My experience was great. Bo Heavin was very knowledgeable, patient and super nice. He didn't waste no time and the process was perfect. I recommend him, Bo is a great consultant
Enjoyed our whole experience trading at this dealer
This really was a perfect dealership for us. Christian didn't waste any of my time by showing me vehicles I didn't want, and was not the least bit pushy. The whole sales process was very user friendly. I will definitely buy from him again.
Good service
Jaden was great to work with. He showed us the exact car we wanted and got us in and out very quickly.
Jaden was exceptional to work with! He was very easy to work with for my first car buying process from a dealership. He is very kind and thorough and made me feel like he was looking out for my best interests! I would highly recommend him to anyone!
My purchase was lined up with the stars! The whole experience was flawless and all done in one day, drove it home!
Dave was amazing and went above and beyond to get me in the right vehicle! Walter was great on the financing side as well
They picked my car up from home and delivered it back to me at my home. Very polite and courteous service. Do wish they still did complimentary vacuuming of our vehicles. I just cannot do the bending that it requires for me to do it on my own and retailers want to break your wallet.
Sarah Meyers was exceptionally easy to work with. I liked her sales style. Great listener, communicator, knowledgeable and finds answers quickly, and no pressure. Thank you for a great sales experience.
I had a difficult warranty issue, one the service department had never faced before. They consulted with Ford engineers and together they were able to fix my problem. I am grateful.
Sara was excellent. She was never pushy and gave us time to talk through the purchase alone with out hovering.
Excellent experience with Bo Heavin. I have been looking for a vehicle since April. Within 30 minutes Bo found a vehicle that met my needs and was able to get my payments exactly where I needed them to be. He is such a knowledgeable individual and it was a great pleasure doing business with him and Capital City Ford. He went the extra mile and got the vehicle to my home. Also the radio needed a reset and he contacted me the day after Thanksgiving and made it happen. The whole process was painless and quick. Thank you Bo!
The experience and satisfaction starts with your salesman and Christian is simply the best. Super helpful without the pushiness makes you want to buy your vehicle here.
My service advisor, Ryen, is wonderful to work with. He makes sure to keep me updated on the progress when I'm waiting and calls me as soon as my vehicle is done when I drop it off. Repairs have always been as I was told beforehand. Highly recommend them!
Very easy to deal with. Straight forward, no games.
Great & courteous service. They had what we wanted, & they didn’t push any extras. They offered but didn’t push. Kind staff & they were efficient with the time. I didn’t sit for too long at any point & were very accommodating.
Ryan, Rick and the rest of the team at Joe Machens Capital City went above our expectations! Highly recommend Ryan Dotson for your sales consultant needs! Treated us like family!
Joe Machens Capital Ford is my go to dealership when I'm in the market for a vehicle. New or used, they seem to always have the best prices and knowledgeable people on staff. An easy decision, every time. Keep up the good work!
Best Dealership I have worked with in all my car purchases. Very easy to work with, I had a great sales person that was extremely knowledgeable, friendly, and not pushy. Ask for Sara M. she was great to work with. I highly recommend this dealership and would gladly purchase another vehicle from them. Thanks for a great experience.
I love the car and everything about it. I’m so glad I bought it with Joe Machens Capital city Ford in Jeff city. Everyone at the dealership was very friendly and nice. It was a very pleasurable experience and I will buy cars there and only there for now on.
I was well satisfied with my experience with Bo Heavin and Machens Ford in Jefferson City. Good people to work with
I was treated with respect and helped through the process with understanding. Was quite happy with everything.
Very pleased with results of your service. Having found the reason for the squeaking noise that has been going on for months was a very pleasant relief … thank you for servicing and giving detail to my truck !
Bill was great to work with. I wasn’t planning to be shopping for cars in Jeff City (I live in St. Louis) but when I found one that I thought could be a good fit, I was so happy that he was available and flexible. He worked hard to accommodate my timeline and schedule and I really felt like he was working with me to make sure things worked out positively for everyone involved. I especially appreciate his follow up even though I am a couple of hours away. I’m hoping I won’t be shopping for another ...
Pleasure working with Christian. Good communicator, straight forward, very helpful, positive attitude. Appreciated follow-up
Always great service!
Bo Heavin was a pleasure to work with. He created a very easy and understandable process for buying my new vehicle. Clear communication and building the package before arrival saved a large amount of time during the process. He also ensured the vehicle had an in depth check before arrival to fix any issues or concerns before I had eyes on the vehicle. I would recommend working with Bo on your next purchase.
Christian was friendly and made this purchase easy. Appreciate the time he took with us.
The process was quick and easy. I Didn't have problems while working with Boe or the company. Even when they were busy I was never kept waiting for to long.
Everything was great and they had a great selection to choose from. I would definitely recommend Bo Heavin as a caring sales consultant. Five Stars! Thank you Again!
Made it easy to buy a car. Wife loves it. The service after the sale was great too.
We have purchased multiple autos through Bo. He is always a pleasure to work with.
Christian took great care of us through the entire process of this purchase. We bought our bronco online, and he answered all of our questions quickly. We needed to have it shipped to us, and Christian went above and beyond to make sure we got it as quickly as possible. I highly recommend him!
Had a great experience with Joe Machens Capital City Ford!! Great service, friendly people, and great coffee. Highly recommended!
Jaden was very helpful. Very courteous answered all of our questions enjoyed dealing with him.