Customer Testimonials
Jaden was very knowledgeable and helpful and Josh was pretty fast and efficient. Excellent service and experience with both of them!
Courteous and helpful. The staff was knowledgeable and inventory was good. They had what I wanted.
Everyone was amazing to work with. Thomas from the start was on it to find me a vehicle!
Very friendly, great to work with.
Josh is fantastic and so great to work with! He is highly educated in the vehicles that he sells. Highly recommend!
Seamless and easy experience at Capital City Ford! Damon was great to work with.
Quick and easy. I was in and out in two hours. Everyone was polite and friendly.
Every one was nice and helpful and the service was fast it was just a oil change but good experience
Very helpful, attentive, and yet relaxed environment. Willing to seal deals with handshakes and smiles.
Very impressed with all the people working for this car dealer especially Thomas Barker who was friendly and made us feel at ease
Mike was great! Mike was super personable and kind. Christian and Joshua were also great in finance. Although I did not end up financing, they were both super helpful and very swift with all of the paperwork. I could not recommend Mike and those guys enough. Also, Mike has the best restaurant recommendations! Every place he told us was PHENOMENAL. If you go, ask Mike for a good restaurant recommendation, thank me later!
Trustworthy trouble free experience doing entire transaction via email text and phone Ryan Dotson and Christian were great to deal with
I found a vehicle online that was just what I was looking for, and it was at Joe Machens. I left a message and was contacted by Shane Jackson. Since we live several hours away, Shane suggested I apply online for a loan to get that out of the way. We were back and forth over the morning communicating--and boy, was he quick to reply. Unfortunately, I couldn't qualify for a loan. Shane exhausted all avenues to help me, and then when we realized I would have to let this opportunity go, he was so kind. I don't ...
Shane was great!! He answered all my questions in a timely manner and truly had my best interest at mind. I definitely recommend Je Machens Ford. If you’re looking for a car ask for Shane. He will listen to your wants and needs and help you make it happen.
Bo was very friendly and helpful with any questions we had. He was attentive without being overbearing. He was very pleasant to deal with.
The service was great, and I was taking care of in a timely manner
Good service
Sarah was very helpful, was a great communicator, and she supplied only answers to our questions without any pressure. She made a tough process very tolerable.
Very fast and great service! Steven was an awesome salesman and didn't try to push anything. Great experiance as always!
Keith was helpful and professional. We knew what we were looking for and he helped us find what we wanted.
The process of buying a new truck has never been so easy from start to finish. Joshua Hubbard is a top notch salesman and answered all of my questions and concerns. Highly recommend!
Bo was great!
Great people I've bought several cars through them and they have always been great through the whole process.
By far one of the quickest and easiest car purchases I’ve ever made. The salesman, Josh Hubbard, was great. They gave me a great price for my trade-in as well. Would highly recommend!
Great experience! Everyone was very friendly and Joe Herx was great to deal with!! He is a great guy and I plan to deal with him again, should the need arise.
We had a great experience buying our Maverick. The salesman was friendly and quickly got the paperwork done. Love the vehicle and the price.
Service provider was ready upon arrival. Service provider communicated well during the service and was completed in a timely manner. I will be doing business with them again.
Our salesman,Gavin Mitchem was great. He is young and just starting out and was eager to accommodate our needs.
Great people and amazing customer care. They do their best to get you into a quality car. A big thank you to Jaden Keller for all the help. He went above and beyond from start to finish.
Very friendly and accommodating , the dealer was clean and easy to find . The process of buying was a smooth one
Thomas was a great help to me in the purchase of my new truck. He made it easy, and was always listening to my questions and concerns. If he didn’t know the answer, he found the person that did know. Great experience, give Thomas a call if you need a new or used vehicle. Capital City did a great job for me, I am sure they will for you too.
Very new happy with my car! Josh was great to work with, highly recommend him.
They’re always friendly and willing to help and try’s to get us what We are looking for.
Tom, the salesman was kind. However, my wife was set on a particular vehicle that was only 3000 more than the vehicle she finally chose because they did not talk to us about the price of the vehicle she wanted.
Amazing experience, Jaden was so helpful and always kept me informed! The process was fairly quick and easy.
Keith S was wonderful. He answered all my questions patiently. He shared stories to demonstrate how features of the vehicle worked or to showcase how helpful they could be. I recommend him to anyone looking to purchase a vehicle.
Josh did a wonderful job locating the vehicle on the lot and having it ready for a test drive when we showed up. The buying process was smooth and a lot faster than other dealers I have used in the past. Thanks for the new to us car!
Thank you, Damon! So patient with me as I have never purchased a car on my own. I’m Very happy with the used 2021 Escape. No pressure & he is very knowledgeable, so ask for Damon Crocker
The dealership was so nice and spacious with a wonderful area for our 2 year old to run and play! The complementary drinks and ice cream was a huge hit and we are so glad we were able to purchase a car from them! Jaden Keller was SO wonderful to work with! He answered all my questions, got us pre-approved and had our paperwork ready for his manager when we got there! Seriously recommend him to ANYONE looking to buy a car!
Helped me get my first car, very happy about the experience and staff there at Joe machens
Joe Machens truly exceeded my expectations, earning an A+ for professionalism and providing an overall fantastic experience. Although I had a negative experience several years ago, this visit completely changed my mind, and I’ll definitely return! We worked with Gavin and Christian, and they were key to making our experience so positive. Gavin, though newer to sales, didn’t show it at all. He took the time to address our needs, answered all our questions without hesitation, and made sure we felt comfortable throughout the process. His attentiveness made the whole experience enjoyable. We also worked with Christian, whom ...
Every experience was good!
Completely outstanding. First class. Amazing. I loved the free soda and ice cream. Thank you for the services.
Keith Schoolfield was personable and knowledgeable about Ford cars. He provided topnotch customer service and was able to answer questions.
we love this dealership they were so helpful when we bought our 2025 ford explorer!
Mike was very easy to work with and did his best to find me exactly the vehicle I was looking for in my price range.
Josh helped me get into the right vehicle. He is so genuinely friendly and helpful. He has the best personality and wants people to be happy with their purchase. A great guy to work with!
Friendly service. Made me feel very comfortable about purchasing a new vehicle. Everyone went out of their way to welcome us and make sure we were comfortable.
Easy to work with. Josh was great. Didn't waste my time. The process was quick and painless.
Enjoyed the experience with Keith here. Personable guy, easy conversation, made it a relaxing experience in what can be stressful purchase. Would recommend him to anyone looking for a new vehicle!
Has a great and fairly easy time. Josh is amazing to deal with he’s good
V e r y professional. V e r y helpful. V e. r y courteous. Not pushy.
We were very pleased with the whole process, they made it easy and they were very helpful.
Great to work with even delivered my truck all the to Arkansas With a full tank of gas
Great to work with even delivered my truck all the to Arkansas With a full tank of gas
Were helpful friendly and fast!
Christian gave absolutely the best finance experience we have every had at any dealership! Fast super friendly and no pressure to purchases extras, listened to what we wanted!
Huge Thank you to Mike Gross for going above and beyond to find the exact Expedition that I was looking for!
Salesman Mike was top notch and helpful. Inventory changes almost too fast to fall in love with something before it leaves. Service department needs to look closer at detailing. But overall a positive experience.
Jaden did an excellent job answering all our questions and showing us the vehicle we wanted. Vey gracious and accommodating!
Mike is such an amazing person, he worked so hard to help my daughter get her first car. We had her little one with us and he has a lot of energy and he acted like he didn't even realize. Thanks Mike for going above and beyond to make her first car purchase so easy.
Christian in Finance was extremely friendly and efficient, great to work with!
Our salesman was Joe Herx and he was great to work with and made the whole process as easy as possible!!
Quick and easy
I did a drive by to see if anything would strike my fancy. Steve happens to be in the parking lot. He was very informative without being pushy. A week or two later, I showed up to make my purchase. Steve assisted me with any and all concerns. It was the easiest and quickest purchase of a vehicle that I’ve ever made. Manager Rick finalized everything and out the door I went. Thank you both for making this process painless.
Jaden did a helluva job! Very courteous and knowledgeable. 11/10 would recommend if you’re in the market for a vehicle!
This is the greatest car dealer ! Always great inventory and very kind sales and Christian is wonderful and makes your purchase go smoothly!
Very good service with Joe Herx
The dealership is good. They found a Bronco that I like and a few helped me in my car.
This was my first time doing business with Machens and it went great! I traded for a certified used F150 and the whole transaction was smooth and time efficient. Ask for Dave Rhodes!
Great experience! Friendly and professional, no pressure. I traded and worked with Dave Rhodes and couldn’t be happier. 100% recommend choosing this dealership.
We had a good experience with the dealership and they worked with us about the selecting the car.
I had a fantastic experience working with Mikey Bateman. From the moment I contacted him to schedule my appointment, he was incredibly professional and helpful. He made sure to manage the entire process seamlessly, keeping me updated on the progress of my car and ensuring everything was taken care of quickly. My car was ready sooner than I expected, and I truly appreciate the level of service I received. I highly recommend Mikey to anyone in need of car service – top-notch service and great communication throughout the whole process!
I've worked for several dealerships in my life and I've bought several vehicles from several dealerships. The experience that I had at Capital City Machens is meant to be scared with everyone. You feel like you've made a good investment/decision even after you leave.
All of the staff did a great job answering questions and getting all the info we asked for
Very happy with Machens Capital City Ford. If you are in the market for a used vehicle, look no further than Mr. Damon Crocker, he is excellent at what he does and is very knowledgeable.
Very pleased with the service, got the vehicle in and out timely. The courtesy driver was also available for prompt delivery and pick up.
Our salesperson was Bo and he was extremely helpful and professional.I was very indecisive between 2 vehicles and he was very understanding and helpful with suggestions on which vehicle I decided to buy.I never felt pressured and was so thankful he took the time with me to decide! 5 star rating well deserved!!
Jaden in sales and Christian in finance were very accommodating with our purchase
Jaden was great to work with, quick reply to my messages and a genuinely nice guy!
Shop was able to work me in to a busy schedule for service with no appointment.
I was really impressed with how they worked with me to get the vehicle that I wanted. It was a friendly Mom's and Pop's atmosphere with courtesy that's hard to find anymore. I highly recommend anyone that's shopping for a vehicle to give these guys a chance.
Every experience is a good experience here. This is my 5th vehicle from here and we will be back.
Great service. Very friendly.