Customer Testimonials
Great customer service until you pull off the lot. The sales associate promised to pay 1/2 of a bill for the keyless entry and did not keep his end of the bargain. Now everyone is ignoring calls. It's not the money; it's a promise they didn't keep. Poor customer service.
They always do their best to take care of you.
Ryen was amazing. He took care of all my questions.
Had my SUV in for a recall. They completed the work in a timely manner.
Michael is a great service writer ,he takes care of business and is very helpful it getting services completed .
From start to finish the sales and management made this experience very comfortable. I drove in to potentially buy this vehicle sight unseen. They were very accommodating to my requests and gave me all the latitude I needed to comfortably make my decision. When I did decide, they were swift with completing the paperwork so that I could make the 90 mile return drive home before nightfall. I am very impressed.
Purchased a used car and everything went smoothly and efficiently. Upon entering the lot I was promptly approached by a salesperson, offered a test drive and NOT pressured into anything. Returned the next day and completed my purchase. Very pleased with the level of service and care I experienced. Thank you Joe Machens Capital City Ford and salesman, Tom and finance agent, Christian!
My apt was at 8am I got there early and drove right in and was sitting in waiting area several employees interacted with me while I was waiting. I was shocked when my car was done by 9 am. Very pleasant experience and no charge as I have a service contract.
Mike made our entire car-buying experience amazing from start to finish. He helped us get our dream ride and made the process smooth, stress-free, and enjoyable. He was incredibly kind, patient, and genuinely cared about helping us find the right vehicle not just making a sale. His professionalism, honesty, and friendly personality made all the difference. If you’re looking for someone who will treat you with respect and go above and beyond, ask for Mike.
The service I received from Machens Ford in Jefferson City was great!
The salesman, Joe Herx, was very helpful and pleasant to work with us on our purchase of a used Edge. Shane, financial manager, was also pleasant to work with as we went through the required paperwork. Overall, we were pleased with our experience as this was the first time buying from Capital City Ford.
Quick turn around by the mechanics! Took my car back at my appointment time and the wait time was minimal for the services performed.
Ryan Hatfield has provided the best customer service. Assisted me by making sure I was fully satisfied and made sure my car was taken care. I would love to rate him as a 10, plus beyond that. He has such a positive attitude.
Ryan Hatfield amd the service mechanic that did the work are amazing. Everyone in the service department is awesome
Dropped my car off needed it by 3pm and everything was completed by 12 pm. They honored my previous quote and the shuttle service is great.
Amazing experience with Keith, he was patient with me making up my mind for months and then patient again every time I bugged him about when my order would be here. All around good vibes!
Keith was so patient with me while I made up my mind on what I wanted to purchase for months! Then patient again when I finally ordered and would bug him to check my order status. Worked with them for 5 months total and it was good vibes all around.
Taylor hands down the best
Keith was great to work with from the moment I walked in, to buying the vehicle! Couldn’t have asked for a smoother and better experience! I love my new Bronco!
Awesome place staff and complimentary coffee,soda, water even ice cream.
Couldn't have asked for a better salesperson . He was very knowledgeable , love how he went through the options online as we talked about each vehicle and went back through them on the test drive . Helped set up ford app, that was a big thing for me. .Thank you keith for taking the time and patience .
Great service!
The process was great and we made a good deal on a quality Maverick.
As always, Ryen was wonderful. He was friendly, professional, and no-nonsense. These are increasing rare qualities in the automotive industry. I hope Joe Machens realizes what an incredible employee he is fortunate to have.
good job done in under 1 hour
Customer service was excellent. Much better than previous visits, the service was fast, the dealership remodeled their modest waiting room since my last visit.
Ryen was very professional and helpful with my recall inspection and routine maintenance as well as. He took the time to thoroughly explain some additional manufacturer recommended services due to my vehicle’s mileage and got me in and out very quickly.
They did a factory recall
Absolutely outstanding experience from start to finish, Josh, Shayne, Christian all the guys at Joe Machens helped and guided the process from 500 miles away! That’s right I bought a new Raptor all over the phone and they delivered! Outstanding customer service when even a local ford dealer refused to budge off MSRP and low balled my trade! Guess I’ll be going to Missouri for the rest of my vehicles!
SUV in for recall work. Check in online was super fast, staff for drop off and pick up were friendly and helpful. Picked up over lunch hour and cashier wasn’t there, so the guy checking me out took care of the paperwork without complaint. He brought my vehicle up and had the AC going and windows down to release the heat faster. Very professional. I was also able to check my status online and it was ready to go in less than half a day. Very pleased.
There was a little mistake with paper work that was handled in a fair manner. I was very pleased with my service. Ryen did a very good job as my service advisor.
The staff was very friendly and helpful.
Excellent from start to finish
Had a recall and was told it would take 1 hour. Got to appointment and was told it would take 5 1/2 hours and I would have to leave my car. I said I couldn't do that because I didn't have another car and lived 30 miles away. I asked for a loaner car and was told they didn't do that. I then asked them to rent me a car and eas told the rental place was backed up til Friday. I did make a future appointment, but then because of my frustration, asked to speak to the service manager. The ... Read More DealerRater - Jul 20, 2026
Josh was amazing. He talked to me, asked questions about what I wanted and how I would be using the car.
My appointment was for 7:00 AM however they did not even look at my car until after 1:00 because I dropped my vehicle off. i dropped my vehicle off because they did not tell me how long it would take . It was not fixed because they had to order a part. After I brought it home to wait for the part tech services decided they needed more diagnostics before they would send the part I was not contacted about this I had to contact the dealership. now it is scheduled for Wednesday the 22 but I am not sure if it is to ... Read More Google - Jul 18, 2026
Had an emergency issue with my car. Contacted service department at 8am & problem was resolved by 10am. Thank you Ryen Hatfield.
Efficient and friendly staff
My car had a recall to update the system. When I dropped my car off on a Wednesday they worked and worked up through Friday to fix this problem. Unfortunately, this did not work and they had to order what needed to be fixed. Once the part came in they were able to fix the problem. The staff at Capital City Ford are some of the friendliest people I have ever met. I would recommend them to everyone!!
Great yo work with I eould recommend you friends and fsmily. I eill be back
Scheduled a service to be done at 7:30, drive 30 minutes to your location just to get told that my car won't be able to be started working on until late afternoon
All went well
I had a 7 AM appointment ended up getting there 15 minutes early They weren't even ready to start, but they accommodate me anyway. Love the fact that they care about their customers. I would recommend one hundred percent.
Always have been treated well and with respect. We have advised the Dealership to several friends.
Josh made our car buying process so much easier, and very enjoyable! We were looking to buy a car fast, and he delivered. He not only delivered, but was able to get us a vehicle we absolutely love and is a major upgrade for our family. The whole shopping experience was easy, and went so smoothly thanks to him. We are so grateful for Josh and his team!
Haidir Irfan is an amazing salesman, and the guy I recommend for everyone looking for a vehicle. He helped me settle on my own mustang, and his service was excellent every step of the way. The rest of the staff are very polite and professional, making the taxing process of purchasing a vehicle very efficient (shout out to Christian).
Tayler was very helpful and answered all of my wife and I questions. She was helpful in answering questions about the car that we didn't think of until we were driving.
Everything went smoothly and quickly
Gave me best trade in for used Mavrick. Get service and very friendly salespeople. Best price for new one also.
This was the first service on my new car, and my first time at the Jefferson City, MO Ford dealership. The staff was polite, efficient and helpful. The waiting area was superb - clean and offered a variety of drinks and refreshments.
Had brake line service, oil change and differential service. All done in a timely manner
Great service! Friendly people! They did a great job keeping me informed and letting me know what needed to be done. The driver who picked my car up then shuttled me back to the shop was awesome!
Great service! Friendly people! They did a great job keeping me informed and letting me know what needed to be done. The driver who picked my car up then shuttled me back to the shop was awesome!
Great service! Friendly people! They did a great job keeping me informed and letting me know what needed to be done. The driver who picked my car up then shuttled me back to the shop was awesome!
Great customer care I was treated with great care Great great great great great great
Great experience. Get in early. Let me know when it was ready. It was a good experience. It would be nice to have 2 windows for check out
Received good service, friendly people just kind of unhandy for me. Did go over and said hi to Brad(salesman) he has sold me several cars great guy
Joe Machens Ford took very good care of me throughout the whole process of buying a new truck.
Always a pleasure to do business with. Judy is great and has the truck I purchased was running with ac on waiting for me to test drive.
Because I walked in with a co-signer that qualified for 0 down, the sales people did not feel the need to discuss numbers with me. I began by saying I didn't want gap coverage, which I was then told would be discussed tomorrow in the financing room, I was told nothing of a price for the car, or possible loan amounts. Then when I tried to have the gap coverage and extra $6,000 package of services they said were maintenance (but did not include oil changes or actual maintenance jobs, just things like hail damage) i did not want or ask ... Read More DealerRater - Jul 12, 2026
My service advisor, Allison, did a fantastic job. She let me know what was going to be done and recommended other things as well.
Everything happened as to what I was told when I made the appointment with no suprises
Everything was great
They got my car in and didn’t what they could at this point now
Our waiting time was only about five minutes or so. The task itself only took a couple of minutes and then we were on our way home.
I had an appt 6/30 for a recall. I was told it would take 1 hour. When I got to my appt the tech said it would take 5 1/2 hours and I would need to leave my car. I said I couldn't do that because I had no other car and lived 30 miles away. I asked for a loaner and was told you didn't loan out cars. I then asked him to get me a rental and he said they were backed up and couldn't get one until Fri. I asked to speak to the service manager because I was ... Read More DealerRater - Jul 11, 2026
Prompt and professional service. Good communication. I can't think of anything else to say.
Machens always gives me punctual, thorough, and informative car care. And I find its charges to be reasonable.
Their customer service is over the top. The young lady, Taylor, that helped us really knew her stuff and made the buying process easy and pleasant.
Always great service
I got very thorough service. They worked on my Hyundai Tucson and explained why they were making certain recommendations. Totally transparent and trustworthy
Great customer service. Thank you
Great service! Awesome people!
Prompt professional service as usual!
