Customer Testimonials

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DealerRater May 22, 2022

Thank yo to Braden Mitchem and Curt Harrison. They did a great job taking care of us. We liked that there was no high pressuring selling. Would definitely buy from Joe Machens again.

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DealerRater May 21, 2022

Roberto was great at assisting us with our used car purchase! He listened to what we wanted, was not pushy at all, and answered all questions that came up. He also was very responsive through text messages, always answered his phone when we called, and stayed late both nights we were there. He went above and beyond to make sure we were happy with our purchase and that everything went smoothly!

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DealerRater May 21, 2022

We enjoyed our experienced with Capital City Ford. They actually found a problem with our 1st choice vehicle and let us know about it before we got there. They gave us a good deal on the vehicle we bought. We had a good experience with our salesman (Christian) and we highly recommend them.

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DealerRater May 21, 2022

We ordered a vehicle from Ford and they honored the price on a new 2022, despite the sticker price increasing by ~3K.

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DealerRater May 20, 2022

We were very pleased and satisfied with the excellent no-pressure service we experienced. Jalen our sales rep was very professional.

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DealerRater May 20, 2022

Thank you Cody for doing all the hard work and getting me into a new car

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DealerRater May 20, 2022

The buying process was made quick and easy! Our salesperson Roberto Smith and our Finance Manager Curt were awesome! Great team!

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DealerRater May 19, 2022

Called Mike needing a used vehicle under 6K. Thought it would take sometime but In 24 he has one that fit the bill. Signed the papers in less than a week! Mike Rogers is THE MAN for finding you the vehicle you need for the money you have. THANK YOU MIKE AND JOE MACHENS FORD.

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DealerRater May 19, 2022

They are always amazing Keith is very personable and always remembers us!! Douglas and financial is absolutely amazing he’s got strong faith and we appreciate that and made us more comfortable with our decision!!

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DealerRater May 18, 2022

You all are awesome!!! We will always deal with Christian as long as he is there and we will always deal with CapitalCity Joe Machens! Thank you!

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DealerRater May 18, 2022

A special thanks to Mike Rogers and Billy Underwood for finding the Car I was looking for. I told them what I wanted and did it. Super excited and better than expected. I would highly recommend the team, including Christian Guy.

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DealerRater May 17, 2022

Out of state purchase. Moved forward and completed quickly and smoothly. Thanks Zach and Curt.

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DealerRater May 17, 2022

Keith was so friendly and helpful . He made the car buying experience great and removed all stress from the process. Curt was also great with the financials.

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DealerRater May 16, 2022

All employees we dealt with were knowledgeable, Efficient, helpful, accommodating, not high pressure which we appreciated! And they are convenient to our location.

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Google May 16, 2022

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DealerRater May 15, 2022

Jalen was very pleasing to work with, he is always very prompt on answering all questions. He's a kind young man. would always recommend.

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DealerRater May 15, 2022

Everyone friendly and courteous. Josh Hubbard and Kurt Harrison is an asset to your company!

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DealerRater May 15, 2022

No did a great job helping purchase my dream car and I realy love it.

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DealerRater May 14, 2022

Roberto was very professional yet not pushy. Quick on the paperwork process also. I was very pleased.

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DealerRater May 14, 2022

Keith did a fantastic job showing us the truck and making us comfortable with our purchase

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Google May 14, 2022

(Robert) Robbie Pigford was excellent. I have never had a better experience buying a car or visiting a dealership ever in my life. Robert answered my cal helped me to know if what I was looking for was on the lot and then helped me with questions about the vehicle. I let him know I would be there in a few hours. Upon arrival he already had the vehicle waiting for us remembered my name and was incredibly nice. We went for a test drive and my wife and I knew it was perfect. Therefore, we said let's go ...

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DealerRater May 13, 2022

We purchased a Lincoln nautilus and had the opportunity to work with salesman Bo Heavin. Bo was exceptionally helpful over the phone as we do not live in the town where dealership is located. He was detail oriented and very accommodating to us, honest and very personable willing to work with us that’s what sealed the deal for us!

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DealerRater May 12, 2022

We saw a truck online that met all of our boxes so we called Roberto and he had it ready when we arrived. After a long day of truck shopping- it was getting kind of late in the day. Roberto and the finance director were great to work with! They stayed WAY later than close to get us taken care of in one day. We are happy with our truck and the whole process!

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DealerRater May 12, 2022

Worked very hard to find the car to fit our needs and wants. Great job.

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DealerRater May 12, 2022

It was very pleasant to work with Josh. Does everything he can to help you get into a good car.

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DealerRater May 11, 2022

Amazing to work with they did everything right to get me into my 2019 Ford Ranger Josh Hubert is an amazing salesman and went above and beyond getting me into the right vehicle.

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DealerRater May 11, 2022

I had been looking for a specific car for a few months, and Joe Machens got one in stock and quickly sealed the deal. They were extremely helpful over the phone and made buying a car out of state a simple process. Everyone I dealt with was very friendly. Thank you!

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Google May 10, 2022

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DealerRater May 10, 2022

Great Job! Easy to work.with and fast service. Great price for a great vehicle

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DealerRater May 10, 2022

Very easy going. Easy to work with and willing to help and answer questions. Happy with them

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DealerRater May 10, 2022

Everyone was very friendly. Our salesman was very helpful. The new finance man was very personable.

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DealerRater May 10, 2022

very helpful and answer everything we asked. Was impressed with everyone we talked to. Very happy with everthing.

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DealerRater May 10, 2022

Very nice, helpful. They always answer your questions. 2nd time buying a vehicle from them and no issues at all

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DealerRater May 9, 2022

We were very pleased working with Roberto. He was very patient and took the time to answer all our questions.

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Google May 8, 2022

Purchased a used Expedition from Joe Machens Capital City Ford and had a great experience. I found the car on cars.com and when I called I spoke with Sara Myers. She was able to provide details about the vehicle, answered my questions, and made an “out of town” buying experience easy. Within 24 hours we were headed to Jeff City and the truck was ready to go when I arrived. Price discussions were straight forward and I received a very fair price for my trade in vehicle. Sara made the whole process enjoyable and I’d highly recommend her and ...

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DealerRater May 8, 2022

Had a great experience purchasing my vehicle from Joe Machens Capital City Ford. Would certainly recommend them for new or used vehicle purchase.

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DealerRater May 5, 2022

Josh, our sales person was awesome!! Everyone we came in contact with at the dealership was very friendly!! I will recommend everyone I know to see the people at joe Machens Capital a city Ford.

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DealerRater May 3, 2022

Braden Mitchem was great to work with! He helped make the process stress free and pleasant. We found the exact car we wanted in tip-top shape at a fair price with excellent customer service from both Braden and Christian, our finance guy. We would HIGHLY recommend this dealership!

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Google May 2, 2022

Great experience purchasing our 2018 Explorer.

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DealerRater May 2, 2022

Braden Mitchen was so kind the mine But we walked into the door . He was very knowledgeable and helpful with all aspects that f this new vehicle. We feel like he listened to all of our desires and request

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DealerRater May 2, 2022

Appreciate Zachs effort to contact me, without it I would not be experiencing my top of the line Bronco Wildtrack. He and Doug in Finance were extremely helpful tried their hardest to make everything happen smoothly. The staff was over the top accommodating. Love You All!!!!

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Google May 1, 2022

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DealerRater May 1, 2022

Bo was so helpful and patient in helping us find the right car. Thank you so much for your great costumer service. We love our new Ford Explore.

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DealerRater Apr 29, 2022

Mike Rogers was a big reason why I purchased my vehicle at Joe Machens Ford in Jefferson City, Missouri. He was very attentive to my needs and worked with my schedule regarding times to drive vehicle and once purchased, he was very flexible once again in getting vehicle inspected and detailed for me to drive home. I will strongly suggest Mike Rogers to anyone who is in the market for a new or used vehicle purchase. Thanks Mike!!!!

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Google Apr 29, 2022

Our purchase was extremely easy. Sales people very, very friendly and helpful. The only issue we had was when we were sent to the finance guy. He was very nice and polite until we declined to purchase any of his additional "add on" items like their add'l insurance and gap. His demeanor changed and he made no eye contact from then forward. When we finished up, he merely slid our papers across the desk and said "there you go". This is the only reason this dealership did not get a 5 star.

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Google Apr 29, 2022

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DealerRater Apr 28, 2022

A great place to do business with treated me like family been doing business with capital city ford in Jefferson city for 53 years

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DealerRater Apr 27, 2022

Sara our sales lady was so helpful and great to work with. Will always recommend Joe machens capitol city ford. Returning customer and we love our new explorer

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DealerRater Apr 27, 2022

The purchase process was very efficient. The team prepared well ahead of time to make my part smooth and pleasant.

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DealerRater Apr 27, 2022

My salesman was very friendly and had the vehicle ready to test drive when we got there. He was very easy to work with and had no problems with our questions.

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DealerRater Apr 27, 2022

Please tell to work with. Helpful and patient with my questions. Worked on my schedule.

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Google Apr 26, 2022

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Google Apr 26, 2022

Very pleasant and helpful. Would recommend to anyone needing a car. Josh was helpful and not pushy.

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DealerRater Apr 26, 2022

Josh is very knowledgeable and professional. He is always ready to help, even after the sale.. He never makes you feel like you’re imposing when you have technical questions for him. He does an excellent job!

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DealerRater Apr 26, 2022

Jalen was a pleasure to do business with. Definitely ask for him when purchasing a new Ford product . Couldn’t be happier with my new purchase.

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DealerRater Apr 25, 2022

Everyone was so helpful and great! Made buying my first car a stress free and enjoyable experience!

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DealerRater Apr 24, 2022

Phillip was a joy to work with. He was friendly and responsive to my questions. He worked hard to get me a good deal!

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DealerRater Apr 22, 2022

Bo is the best salesman on the used side. He was very helpful and he was able to find this gem of a truck in a terrific price range! Thanks for everything!

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DealerRater Apr 21, 2022

Made the process quick and easy! Really appreciated all the help and were always quick to help answer any questions.

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Google Apr 20, 2022

Helpful and Great service!

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DealerRater Apr 20, 2022

Bo, was great. He was very helpful and not pushy. Did a great job explaining multiple trucks. Was in and out very happy with our purchase.

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DealerRater Apr 19, 2022

They are the best very friendly and professional they did everything we had talk about no funny business Doug the guy who did all of our paper work was a great guy thanks y’all from west Texas we would definitely work with y’all again thanks guys

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Google Apr 19, 2022

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DealerRater Apr 18, 2022

Jalen was great to work with! Very communicative throughout the purchasing process and even remembered we had a young son, so gave us some hot wheels as a thank you gift.

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DealerRater Apr 17, 2022

I am a return customer. This dealer ship is awesome. Judy Obermeyer is wonderful. I always buy my cars from her. She always go above and beyond for me. Douglas Keebler was awesome getting us the best financing. Keep up the great work.

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DealerRater Apr 17, 2022

Keith and Jacob were wonderful to work with. Very knowledgeable and fair with our trade. We were very satisfied with the customer service and the attention we were given. We’ve been Machens Columbia customers for a while, and will will continue that down in the Capital city!

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DealerRater Apr 17, 2022

Everyone was so nice, helpful, and very easy going. We love people that are easy to talk to and everyone we dealt with was just that.

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DealerRater Apr 17, 2022

Always leave this dealership beyond happy! The process was smooth and staff was nice! If your in the need of a new whip check em out!!

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DealerRater Apr 16, 2022

We had such a great experience buying our new car. Braden was our salesman, he did an amazing job. Kevin and Doug helped us leave the facility with keys!

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DealerRater Apr 15, 2022

Braden was my salesman he was very courteous and knowledgeable. He was extremely patient and answered all my questions and even assisted in setting up my phone, radio, etc. We looked at several vehicles until we found one that would work for me. Douglas did my paperwork with me and he was great also. Brian stopped by to make sure everything was going great. Later Ben stopped by also. Everyone was awesome! It's was a great experience. Everyone was friendly and said if I ever had any questions just let them know!

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Google Apr 14, 2022

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Google Apr 14, 2022

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Google Apr 14, 2022

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DealerRater Apr 14, 2022

The dealership was clean, it was great working with Cody again. Everyone is friendly and willing to help. Always gives us the beat deal in town!

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Google Apr 14, 2022

Judy Obermeyer was my sales person and she is awesome. Down to earth, easy to talk to. Easiest car purchase I ever made. Christian was the finance guy and didn’t pressure me to buy anything I didn’t want. Will definitely return.

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DealerRater Apr 14, 2022

Quick process. Filled out most of our paperwork online and we’re in and out in about two hours.

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Google Apr 13, 2022

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DealerRater Apr 13, 2022

Zach and his manger Ben were incredibly accommodating and patient with us. They addressed every concern we had and made sure we were comfortable with deal with pushing us either direction. Very grateful for their help and concern for our family situation! Thank you Zach and Ben!

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Google Apr 13, 2022

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DealerRater Apr 13, 2022

Amazing help the Braden really helped me find just what i was wanting. Very fair prices will definitely be doing business with them again!

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Google Apr 12, 2022

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Google Apr 12, 2022

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Google Apr 12, 2022

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DealerRater Apr 12, 2022

I had a wonderful experience! Devon Henry was 100% on top of everything and made every step of the process stress free. He truly went above and beyond!

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Google Apr 12, 2022

Our salesman Jordan Fields is young enthusiastic and knowledge salesman who was attentive to our needs and stayed well after hours to make sure we were taken care of. Not to be outdone staying late Doug Keeler with finance was super nice and made sure we got the best rates and everything went smoothly. .

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DealerRater Apr 12, 2022

Happy a great experience at the deellership. And I want to thank on Jalen for all he did to help with us with the car we purchased.

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DealerRater Apr 12, 2022

Very friendly, fast service! Salesman and finance department very easy to work with! Great job!

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Google Apr 11, 2022

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Google Apr 10, 2022

Great sales team. I dealt with Roberto I had to do this deal remotely, as I live 13 hours away. They made it painless as possible. Even put the car on a lift to get some pictures underneath. Got me at airport had the car ready to go. Paperwork was quick even had a full tank. I would recommend them. I’d also return if circumstances dictated.

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DealerRater Apr 9, 2022

Jalen was amazing to work with. Thank you so much love my new ride. Telling Jalen all my must have and he nailed it Thank you again

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DealerRater Apr 8, 2022

The best part of working with Joe Machens was our sales associate, Zach Kucsik. He was a great communicator and did a great job going over all of the amenities of our 2021 Ford Bronco. My husband and I agree this was the easiest car transaction we have had to date. Our finance associate did a great job, too. I'm sorry I didn't catch his name.

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DealerRater Apr 8, 2022

Josh made our experience of buying our new bronco the best and stress free! He worked with us on our budget and made sure we left happy.

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Google Apr 7, 2022

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DealerRater Apr 7, 2022

Both the salesman & business manager were wonderful to work with! They really listened to me!

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Google Apr 6, 2022

Joe Machens Capital Ford did a great job with my service. They were very helpful and easy to work with!

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DealerRater Apr 6, 2022

The dealership and the salesperson made this an easy transaction. I ordered the Maverick last year, and they made sure to keep me in the loop throughout the process. They even arranged same day service for the spray-in bedliner I wanted. All in all, a job well done.

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DealerRater Apr 5, 2022

Was Great to work with. I came back with questions ,Philip took time out to go over the whole car with me very helpful. I recommendthem highly.

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Google Apr 5, 2022

The sales and service department worked hard to resolve an issue we had with a used vehicle we purchased. They went above and beyond to help us get our service vehicle back on the road.

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DealerRater Apr 5, 2022

Braden Mitchem sold me a 2021 Tremor. He was very accommodating, showing me two other trucks I was interested in and answering all my questions. I knew I would have trouble getting a truck, but they had a Tremor "in the back" that I might be interested in. It was a 2021 model and had a recall on it when they got it. They had just gotten the recall taken care of. I really love this truck and hope it will be a good choice. I had a 2013 Ford Platinum and loved it until the last three years when it ...

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DealerRater Apr 5, 2022

They help people get into a newer car . I plan to stay a customer for a long time. Thank you

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