Customer Testimonials
Got my vehicle back quicker than anticipated. All was good. Appreciated the detailed report on what had been done.
Straight forward, friendly, and professional Everyone was in a good mood and willing to help throughout my purchase
Had an appointment, only had to wait about 30 minutes for the team to determine my rearview camera was under warranty.
Had my car done before I expected it. Thanks I didn't have to wait a long time for an appointment this time.
I would rather smash my toes with a hammer than go to a dealership. This was the most pleasant car buying experience ever. Doug Keeler was super helpful as well
Spent about three minutes, checking in including getting a driver to take me home so that part was excellent. Came to pick it up. The billing was ready and the car was close, so that was great!
Good interaction with everyone I came into contact with. Good turn around time when ordering parts.
The dealership was pleasant and friendly. Thank you! They let me know what else was going on with my car. This way I can get the repairs done.
All was excellent and really like my new pickup See the above Excellent and like my pickup
Josh and his team were very helpful and knowledgeable. A pleasant experience. Will refer people his way!
Joe Machens Ford in Jefferson City exceeded expectations throughout the entire used vehicle purchase process. Special recognition to Eric Rogers and Shane Jackson for their professionalism, communication, and commitment to customer satisfaction. They made the entire experience smooth and hassle-free. I truly appreciate their help and highly recommend them to anyone looking for outstanding service.
Worst experience ever. I had an appointment to have transmission diagnostics performed. I made the appointment a month in advance. I dropped my car off the night before and checked on it mid afternoon and the tech said they won't get to it that day and most likely will not get to it the following day. I left without the tech saying anything about bringing it back another time. It's really a hassle on my part doing without a car for a day just to have this happen. I bought the car new at Machens in 2024. Probably the ... Read More DealerRater - Jun 27, 2026
Bought a new Explora Eric was an excellent sales person very helpful in helping select a new car.
I had an appointment for an oil change and tire rotation and said I would wait on it at the dealership. Two hours later I checked on the progress. They hadn't even started on it yet. Three hours later I left the dealership. They didn't reset the oil life meter or change the windshield sticker. I really doubt that I got 'the works' even though that's what I paid for. I own two Ford trucks. This is the second bad experience I've had in two weeks. There's no reason to come back. Apparently there's ... Read More DealerRater - Jun 27, 2026
I responded to a text to schedule an appointment for a recall. They immediately called and said they could schedule it for a mobile service which is extremely efficient way to conduct repairs if possible. And I appreciate the staff saving me the trip.
Had oil changed, when picked up the engine light was on .took back they said was a censer. They replaced, so far running ok.
Brad is the best salesman, he is honest and down to earth. If you want to have a good experience work with Brad!
Josh W sent down the cleanest raptor! Appreciate the business and even better service.
Great all around Expiercence, I give props to a Great Salesmen Eric! Thanks for making this trade and purchase go smoothly. It was great working with you and the others at Joe Machens Jeff City. Keep up the good work Guys!
Absolutely wonderful Everyone is very kind and attentive to our needs They are Absolutely wonderful
Josh Hubbard was a great sales representative! Very happy!
We had scheduled appointment ended up waiting 2 hours to get oil change. They did give us credit towards wait, which was nice.
It took 2.5 hours to get an oil change. That is too long for an oil change.
It took 2.5 hours to get an oil change. That is too long for an oil change.
Ordered my 2023 maverick back in 2021 and they were great to work with and didnt try to up charge me when receiving my truck after finally receiving my vehicle after 17 months of waiting. But the bad comes when trying to service your vehicle through them. First off 125 dollar oil changes are ridiculous. Then I had my car in for replacing the radio under warranty and then again for the 40k mile service. Both times they tried to sell me a GDI fuel system clean which I didnt even need because my car has TPI not GDI. One time they didnt even ... Read More Google - Jun 23, 2026
Service was good. People were nice. Good communication. I thoroughly enjoyed my experience at Ford
Good communication, loved the chauffeur service. Missed the white paper on driver's floor. Appreciate the heads up for future needed work.
Great experience. Very nice, willing to work with me, tried to make the experience as streamlined as possible
I purchased a used car from the dealership during the test drive discovered an issue and was promised it would be fixed. It took them two weeks just to get it into the shop and I had already signed paperwork on the purchase the whole time I was losing time on my temp tags, etc. finally, I got the truck. My sales person was outstanding after driving the truck two days. The same issue started again. I took it to get it looked at and it had been misdiagnosed and repaired improperly. The technician that I took it to outside ... Read More DealerRater - Jun 23, 2026
Great service, bought a vehicle from Brad before. Very satisfied.
Disappointed with how the dealership treats appointments The service managers brush off persons who have service appointments. Don't listen to individuals.
They make the car buying experience easy and hassle free. Even close to closing time.
Bought a truck, 8 days later had a check engine light come on. Took it to the dealership to be told the $250 knock sensor that was bad they were not going to fix.
Friendly Well service department workers are very friendly Sales people kinda snooty especially the one that sold me my bronco he acts if though he dont remember me Like who could forget me ??
I was kept informed and updated on the progress. I've had no issues with my vehicle. The service was prompt and on time. Everyone was professional.
Its always better to not promise to have a specific vehicle at the dealership on a specific date and get it there early than to promise a vehicle on a specific date and be late several days with the delivery.
They don't fix the problem of the recall Just say everything is ok and no fix the issue with the reverse cámara
Needed some tires mounted and Michael took care of me great! Another great experience at Machens Capital City!
We have previously purchased a car from Josh Hubbard. I reached out and he was off the day we were coming but he took the time to hook us up with Mike Gross and we were very pleased with out experience.
Mike was awesome and found me a great vehicle quickly. He was very kind and accomodating.
Very nice to work with
I am so glad I stepped into Joe Machen's for a test drive.It wasn't planning on buying a car that day, but the salesman, Keith, was helpful and the car's beautiful.I had a great experience and I love my new ride!
Great service and technicians always get the job done right.
Did there job in a timely manner! On time was very informative about what they were doing!
the part needed for the repair of my recall was not available and had to be ordered and cannot be installed in the rain. I found out this information when I arrived for my appointment after driving over an hour in the rain to get there. It was a totally wasted trip.
She explain the areas that needed to be fixed and answer all my questions. She explain what needed to be fix according to my budget.
They were marvelous in explaining the details about my car. Bryan was able to answer my questions after Google questions.
I do not remember a Harold love, Taylor Hopkins was sensational. Very knowledgeable for her short experience. Brad was excellent and Eric was excellent. Christian was excellent. I would definitely call you all with my next Car request.
Everything went smoothly. Thanks for restocking the ice cream freezer! We enjoy all of our FORD products.
Wait for my car for four days instead of 2 days told!!! Not too happy
Not good. Had an appointment for an oil change and tire rotation. Took 3.5 hours. While numerous people got there after me and all were done with their oil changed and tire rotation and gone. Some before mine even got started.
Had one of the best experience I can say they will stand behind their cars that they sell as much as they can. Mine was less than 72 hours old and had a problem and they helped us out because it wasn't very old.
Allison was a great help! The shuttle service was a nice perk and made the wait go by quickly.
They are great but the service is slow. I don’t mind waiting, just tell me how long.
5 I appreciated his bringing my car to me and I didn't have to walk out into the lot.
Keith sold me the truck and I love it. He continues to be helpful. Recently I took it in for recall and had another good experience.
I had an appointment for an oil change and tire rotation. It took 2 hours. I don’t plan on returning due to how long it took. Shane did notice me sitting there for awhile and was very nice to check and see how I was doing.
Very pleased with the service. Everyone was very kind..pleased with all aspects of our purchase.
I wouldn't be buying a vehicle there if it wasn't for Joe. On the new car side I will never go back
Very friendly and thorough. I appreciated being able to get a ride home and then back.
I bought my F-150 in October of last year and 10 days after having the truck i had the air xxxx system mess up. They took my truck for 5 days and fixed the problem. The day after I picked it up the light came on again. Took it back and was told they replaced 1 part, but not the other one and told me I would have to pay 1,200 to fix. I went to my salesman and was able to get it covered. Brought my truck in for a recall and a shudder issue. Recall was fixed, but shudder wasn't. Two ... Read More DealerRater - Jun 11, 2026
I had good service from time someone picked up my car, notified & updated me as to progress until complete. And what time someone would return my car.
Awesome The visit was awesome. Serviced early and on time and cost-effective easy to do business.
My experience was friendly and enjoyable. Bo Heavin was a pleasure to work with throughout the process.
Michael Bateman and Joe Machens Ford always provide top notch service. Service work is completely in a timely manner with the utmost care and professionalism.
Everyone was very friendly and got the job done quickly. Brad O'Dowd was amazing and professional. We weren't expecting to drive a vehicle home the same day...it was a great experience.
Josh Jones was great. He was well informed and prepared. Had everything ready for us.
My appointment was for 10:30 a.m. for a car inspection to renew license. I arrived on time. At 12:00 noon I checked in with the cashier to see how much longer it was going to take. She checked and said it would be another 15-20 minutes. I let her know that I had been there since 10:30 and that it was taking entirely too long for a car inspection. I was told the technician was working on something else when I came. It would have been appreciated if someone could have come and told me the wait would be so long. Two ... Read More DealerRater - Jun 9, 2026
It always takes longer to do the service than I think it should. Thank you.
Solid experience. Knew what I needed, great communication, and made sure the work was solid!
Easy to get appointment and friendly service I was surprised that the service included a car wash
Great. Everyone did great communicating. It was a great experience getting work scheduled. Wonderful time
excellent. i am in a wheelchair that needs to be taken out and put back into my truck. it was done for me with professional expertise. thank you
excellent. i am in a wheelchair that needs to be taken out and put back into my truck. it was done for me with professional expertise. thank you
Got me in even though I didn’t have an appointment thanks a bunch. I appreciate it
Great group! All around great experience
Michael Bateman went beyond and was helpful when there was a problem with my truck at closing that caused it to be kept over night.
Michael Bateman went beyond and was helpful when there was a problem with my truck at closing that caused it to be kept over night.
Michael Bateman went beyond and was helpful when there was a problem with my truck at closing that caused it to be kept over night.
Everything was great The car was extremely clean when we picked it up and they filled it up with gas. It looked really good. Very happy.
At first Wyatt seemed helpful. However after a few days became unhelpful. Getting a rental car was a massive hassle and we still didn't get one. They couldn't recognize the problem and after a handful of back and forth calls we finally got our car back with the same issue and with a floorboard full of water. Very unprofessional.
I had an easy and smooth transaction with buying my new explorer and trading in my old one. Thomas was my sales rep and he was great to work with. Thank you
Low pressure, helpful Staff was helpful in every aspect of purchase - low pressure and worked with me on deal
Purchased the works oil change. Work was completed quickly. Was disappointed that as I pulled in the driveway at home that my windshield wiper low fluid light came on. Fortunately I had some at home to fill my self. Also, I believe the works used to include a wash and vacuum of interior. I received neither of those. The bill was nearly $150, seems like a wash and vacuum in addition to the oil change and tire rotation would be a nice service to include.
I was charged 2 extra services I had no knowledge of until I reviewed the receipt. I wasn't told they don't use Motorcraft coolant and given the option to not have the service done until after the job was completed.
i have lost a leg so i use a wheelchair. called to make an appointment for service and told the young lady of my situation. when i pulled into the service one of your employees took my wheelchair out of my truck made sure i was ok and directed me to the waiting area. same thing in reverse when my truck was ready. top notch service in my opinion. thank you. job well done
Better elsewhere I would rather spend my day communicating with a competent person than a subpar chatbot
They were easy to work with. They had everything ready for me to sign and go! The process was seamless!
Upfront with us , no intimidation. Salesman was very available. Salesman was very kind and knowledgeable.
Worked with Brad before so was easy to go back to for the purchase of our new Ford Explorer. He was very helpful and knowledgeable even took time to help set up our phone and go over new options on our vehicle. Would definitely recommend thanks Brad!
Good service long wait on a simple scheduled service. Just needed a tire checked for air leak.
Everyone was friendly, efficient, and super helpful. Taylor was very thorough and overall it was a very positive experience. We would definitely recommend buying from this dealership again.
